Account & access
Sign-in issues, account security, profile controls, sessions, and permanent account deletion.
✦ Official TribeLink support
How can we help?
Get clear help with account access, privacy, safety, purchases, Business features, Coins and Props, or anything else in TribeLink.
Contact our support team
Describe what happened and include the details listed below so we can understand the issue.
support@tribelink.appQuick help
Find the right next step
TribeLink is an adults-only service. You must be at least 18 years old to create or keep an account.
Purchases
Business subscriptions, Restore Purchases, Coins, Props, receipts, and missing balances.
Safety & reports
Report or block accounts and content. Urgent safety reports are prioritized.
Privacy
Location, camera, microphone, visibility controls, personal data, and privacy requests.
Before you email
Include enough information to identify the problem without sending sensitive credentials.
- Your TribeLink username and the email associated with the account.
- Your device model, operating system, and TribeLink app version.
- A short description of what happened and the steps that caused it.
- For purchases, the product, date, platform, and store transaction reference.
- A screenshot when helpful, after hiding unrelated private information.
Protect your account. Never send your password, sign-in code, full payment-card number, or government ID by ordinary support email.
Frequently asked questions
How do I permanently delete my account?
In TribeLink, open Profile → Settings → Account Actions → Delete Account and follow the confirmation steps. If you cannot sign in, use our account deletion page to request deletion by email. Account deletion is permanent and may not cancel an App Store or Google Play subscription, so cancel active subscriptions separately in your store account.
How do I restore a Business subscription?
Open the Business purchase screen while signed in to the TribeLink account that made the purchase, then choose Restore Purchases. Confirm that your device is signed in to the correct App Store or Google Play account.
How do I report or block someone?
Open the available menu on the profile, post, Strut, message, Live content, game, event, or other supported surface. Choose Report and select the most accurate reason, or choose Block to stop eligible contact and visibility.
What should I do if I cannot sign in?
Confirm your connection and sign-in method, check the email address, and try the available recovery option. If access still fails, email support with your username, account email, device type, and the exact error message.
What if Coins, Props, or a purchase are missing?
Confirm that the store transaction completed, reopen TribeLink, and verify that you are using the correct TribeLink and store accounts. Restore Purchases applies to eligible subscriptions or non-consumable access; consumable Coin packs cannot normally be restored by the store.
How do I make a privacy request?
Use available in-app account and privacy controls, or email privacy@tribelink.app for access, correction, deletion, or other eligible privacy requests. We may need to verify your identity before completing a request.
Still need help?
Email the TribeLink team. For immediate danger, contact local emergency services first—TribeLink support is not an emergency service.
Email support@tribelink.app